Reference

What you need to know about your sawit138 account

Q: What if I disagree with a withdrawal rejection or hold on my balance?

Email support@sawit138.xyz with your account ID, the transaction reference, and details of the rejection. Include proof of the original deposit if applicable. We'll review the hold decision and respond within 24 hours on weekdays with an explanation or next steps.

When you open an account with us, you enter into an agreement that protects your deposits, sets clear withdrawal rules, and defines how we handle your data.

Payment method securityWithdrawal verificationData retention & privacyContact & dispute channels

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How your account and deposits are protected

sawit138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your sawit138 account is subject to the terms you accept when you sign up, which cover deposit handling, withdrawal timelines, account suspension and closure rules. Access and eligibility depend on local law where you play. Deposits via DANA, OVO, GoPay and QRIS are processed through verified

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merchant channels; withdrawals are subject to identity verification and payment-method matching to prevent fraud. We retain your transaction history for seven years to comply with financial reporting obligations and to investigate disputes. Your account data — email, phone, payment details — is encrypted during storage and
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transmission. If you believe your account has been misused or your withdrawal has been delayed, contact our support team immediately with your account ID and transaction reference.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

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How to reach us about account or legal questions

DATA & SECURITY

How we protect your account information

Identity verification

Before your first withdrawal, we verify your identity against the phone number and email you provided during signup. This check prevents account takeover and fraud. Verification usually completes within one hour on weekdays.

Payment method matching

Your withdrawal is only processed to the payment method (DANA, OVO, GoPay, QRIS or bank account) you used to deposit. This rule protects you from unintended transfers and stops third-party claims on your balance.

Session security

Your login session expires after 60 minutes of inactivity on mobile or desktop. If you log in from a new device, we send a verification code to your registered email. Always log out after you finish playing.

Data retention

We keep your account data, transaction history and payment records for seven years unless local law requires longer. After that period, identifiable details are anonymized. You can request erasure of non-essential data by contacting support.

Cookie & tracker policy

We use cookies to remember your login state, language preference and betting history. Cookies expire after 30 days of inactivity. You can disable non-essential cookies in your browser without affecting core account functions.

Dispute & withdrawal holds

If a payment fails or a withdrawal is flagged for review, we place a temporary hold on your balance while we investigate. You'll see the hold status in your transaction log. Most holds clear within 48 hours if no fraud is found.

Your questions about account rights and legal terms answered

Yes. Log in, go to Settings > Account & Legal, select Close Account, and submit a withdrawal request. Pending bets must resolve first. If no open wagers remain, we process your full balance to your original payment method within 24 hours on weekdays.

Contact our support team immediately with your account ID and the date of the suspicious activity. Do not share your password. We'll freeze the account, review transaction logs, and cancel any pending payouts while we investigate. Most cases resolve within 48 hours.

We keep withdrawal records for seven years for financial compliance and dispute resolution. You can download a copy of your transaction history from Settings > Account & Legal > Download Records anytime. Older records are archived but retrievable by our legal team if needed.

Yes. Go to Settings > Payments and add a new DANA, OVO, GoPay, QRIS or bank account. Deposits can use any registered method, but withdrawals always go to the method you originally deposited from unless you contact support to request an exception.

Access depends on local law where you're located. If you're travelling, you can continue to access your account, but deposits and withdrawals are only available where local law permits. We check your IP address during login and may restrict features if you're in a blocked region.

Email [email protected] with your account ID, the transaction reference, and details of the rejection. Include proof of the original deposit if applicable. We'll review the hold decision and respond within 24 hours on weekdays with an explanation or next steps.

Once you request permanent deletion, we mark your account as inactive immediately. Identifiable data is deleted after 30 days unless we have a legal obligation to retain it. Transaction records are kept for seven years for compliance but separated from your personal details and not linked to your profile.

What you need to know about your sawit138 account

How to reach us about account or legal questions

How we protect your account information

Identity verification

Payment method matching

Session security

Data retention

Cookie & tracker policy

Dispute & withdrawal holds

Your questions about account rights and legal terms answered

01 Can I close my account and withdraw all my money at once?

02 What happens if I find unauthorised activity on my account?

03 How long do you keep my withdrawal history?

04 Can I update my payment method after I've opened an account?

05 Where local law permits, can I play from outside Indonesia?

06 What if I disagree with a withdrawal rejection or hold on my balance?

07 How do you handle my data if I delete my account permanently?

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