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Terms and Conditions You Should Know

When you open an account with sawit138, you're agreeing to a clear set of rules that protect both you and the platform.

Account eligibilityPayment methods and withdrawalsYour rights and responsibilities
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sawit138 Terms and Conditions You Should Know
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How to Reach Us About Your Terms

We know the terms matter, and so do your questions about them. Our support channels are open to walk you through any part of the agreement…

Live Chat Open the chat window in the bottom right of your account lobby.
Email Support Send questions to our support inbox and receive a detailed reply within 24 hours.
In-App Help Tap the Help menu in sawit138's mobile app or web lobby to find quick…
HOW WE PROTECT YOU

Security, Data and Your Account Rights

Your data and account security are built into these terms. We explain exactly how we collect, store and use your information — including payment details linked to DANA, OVO, GoPay and QRIS.

Data Retention

After your account closes or you make a withdrawal, we retain transaction records and verification documents for the period required by local regulation. You can request details of what we hold and why through our support channels.

Encryption and Login

Your password, payment details and device identifiers are encrypted end-to-end. We never share your DANA, OVO, GoPay or QRIS credentials with third parties. Each login is logged so you can spot unusual access.

Dispute and Chargebacks

If you dispute a transaction or initiate a chargeback through your bank or payment provider, our terms outline the investigation process. We review the evidence and respond within five working days. Repeated chargebacks may result in account suspension.

Account Verification

Before your first withdrawal, we verify your identity using the details you provided at registration. This step protects you from unauthorized access and complies with anti-money-laundering rules across Indonesia.

Device Recognition

The platform logs every device that accesses your account — IP address, browser type, mobile identifier. If login comes from an unfamiliar device, we may ask for additional verification before allowing withdrawals.

Request Changes or Closure

You can request updates to your personal details through Account Settings or by contacting support. If you want to close your account, email us with your username and reason; we process closures within two business days.

Terms and Conditions — Your Questions Answered

Below are the questions we hear most about what our terms mean for your account, your payments and your rights as a player.

If you breach a term — for example, opening multiple accounts, using another person's credentials, or attempting fraud — we may suspend your account and hold any balance pending investigation. For serious breaches, we report to relevant authorities where local law requires. Minor violations like outdated contact info are handled with a warning and a chance to correct it.

Yes. Under local data-protection rules, you can request a full export of the information we hold on your account — login history, deposits, withdrawals, device logs and verification documents. Submit your request through support and we'll provide it within 14 days. The data is sent as a downloadable file.

We retain transaction records, verification documents and dispute logs for seven years where local law permits, or the period mandated by your region's financial regulator. This protects both of us in case a chargeback or investigation emerges later. Your password and session logs are deleted after 90 days.

Contact support immediately with your transaction ID. We investigate all disputes within five working days, checking with your bank or payment provider (DANA, OVO, GoPay, QRIS or your bank) to trace the transaction. We'll refund you if the error is on our side or if the payment never arrived at your bank.

Access depends on local law. sawit138 is built for the Indonesia market, and your account must reflect a residential address within Indonesia. If you move or travel abroad, your account access may be restricted. Contact support to clarify whether gameplay is permitted from your current location.

At registration, you provide your full name, date of birth, phone number, email and residential address. Before your first withdrawal, we ask for a valid ID scan (passport or national ID) to verify your identity. These details are used for account security, payment processing and compliance with local regulations.

Deposits via DANA, OVO, GoPay and QRIS are processed immediately once confirmed. Once the funds arrive in your sawit138 wallet, they cannot be reversed through us — you must contact your payment provider or bank if you believe an error occurred. Withdrawals can be cancelled before they clear (usually within 24 hours) by requesting cancellation through support.

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